Refund & Return Policy โ HafeezaCaps.com
Last Updated: October 2025
At HafeezaCaps.com, we take great pride in providing high-quality Ayurvedic products designed to support your health and wellness naturally. Customer satisfaction is our top priority, and we want you to feel completely confident in your purchase.
Please read our Refund & Return Policy carefully to understand how we handle returns, replacements, and refunds.
๐น 1. Return Eligibility
Since our products are Ayurvedic consumables (capsules, oil, powder, prash, etc.), we can only accept returns in limited cases for safety and hygiene reasons.
You are eligible for a return or replacement only if:
The item was received in a damaged or defective condition, or
You received the wrong product.
Please ensure:
The product is unused, unopened, and in its original packaging.
The return request is made within 3 days of delivery.
After this period, we unfortunately cannot accept returns or exchanges.
๐น 2. Non-Returnable Items
We cannot accept returns or refunds for:
Opened, used, or tampered products
Items purchased during special offers, discounts, or Diwali sales
Products damaged due to customer mishandling or improper storage
๐น 3. Return / Replacement Process
If your order qualifies for return or replacement, please follow these steps:
Email us at support@hafeezacaps.com or WhatsApp our helpline with your order number, photos/video of the damaged or incorrect product.
Our support team will review your request within 24โ48 hours.
Once approved, we will arrange a pickup or replacement depending on your location.
Note: Reverse pickup availability depends on your pin code. If not available, you may be asked to self-ship the product, and weโll reimburse reasonable courier charges.
๐น 4. Refunds (if applicable)
Refunds are issued only if a replacement is not possible.
Once your return is received and inspected:
Weโll notify you via email/WhatsApp.
If approved, your refund will be processed to your original payment method within 7โ10 working days.
In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI (details to be provided by you).
๐น 5. Cancellations
Orders can be cancelled within 6 hours of purchase or before dispatch, whichever is earlier.
Once shipped, orders cannot be cancelled.
๐น 6. Late or Missing Refunds
If you havenโt received a refund yet:
Recheck your bank account or UPI wallet.
Contact your bank or payment gateway โ sometimes processing takes a few days.
If youโve done all this and still havenโt received your refund, please contact us at support@hafeezacaps.com.
๐น 7. Contact Us
For any return, replacement, or refund-related query, please reach out:
๐ง Email: support@hafeezacaps.com
๐ฑ WhatsApp: +91-93547-02847
๐ Website: www.hafeezacaps.com
๐ Support Hours: Monday to Saturday, 24*7 support
๐ฟ Our Promise
At Hafeeza, your trust means everything to us.
We follow strict quality checks to ensure every product reaches you fresh, safe, and authentic โ directly from our Ayurvedic manufacturing unit.
If any issue arises, we are always here to make it right.