Last Updated: October 2025

Welcome to HafeezaCaps.com — your trusted source for Ayurvedic wellness products.
We strive to ensure that your order reaches you safely, quickly, and in perfect condition. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

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🔹 1. Order Processing Time

• All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).

• Once shipped, you will receive a confirmation email or WhatsApp message with your tracking details.

• Orders placed after 6 PM are processed on the next business day.

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🔹 2. Shipping Partners

We use reliable and reputed courier services such as Delhivery, BlueDart, DTDC, Xpressbees, and India Post to ensure smooth delivery across India.
Your tracking ID will be provided as soon as the shipment is dispatched.

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🔹 3. Estimated Delivery Time

• Metro Cities: 3–5 working days

• Other Cities / Towns: 5–7 working days

• Remote / Rural Areas: 7–10 working days

Delivery times may vary due to unforeseen delays such as festivals, weather conditions, or courier network issues.

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🔹 4. Shipping Charges

• Free Shipping on all prepaid orders above ₹499.

• For Cash on Delivery (COD) orders or small-value purchases, a nominal fee of ₹49–₹99 may apply (as shown during checkout).

• Any promotional Free Delivery offers will be mentioned on the product or checkout page.

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🔹 5. Cash on Delivery (COD)

• COD is available in most major pin codes across India.

• Please ensure your contact number and address are correct so the delivery agent can reach you easily.

• Repeated refusal of COD orders may result in COD being disabled for your account.

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🔹 6. Order Tracking

Once your order is shipped, you’ll receive a tracking link via email/WhatsApp.
You can also check the delivery status anytime by visiting www.hafeezacaps.com/track-order and entering your order ID.

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🔹 7. Delays or Delivery Issues

If your order is delayed or not delivered within the expected time:

• Contact our support team with your order number and we’ll assist you immediately.

• In rare cases of courier loss or return-to-origin (RTO), we will reship or refund as per your preference.

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🔹 8. International Shipping

Currently, we deliver only within India.
For bulk export or international distribution, please contact us at support@hafeezacaps.com.

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🔹 9. Contact Us

For any shipping or delivery-related query:
📧 Email: support@hafeezacaps.com
📱 WhatsApp: +91-93547-02847
🌐 Website: www.hafeezacaps.com
🕐 Support Hours: Monday to Saturday, 10 AM – 6 PM

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🌿 Our Commitment

At Hafeeza, we ensure every product is packed with care, freshness, and authenticity before dispatch.
Your trust motivates us to deliver Ayurvedic wellness — safely, swiftly, and sincerely.